Return & Refund Policy

1. Eligibility for Refund

Refunds are applicable only when the service provider (airline, hotel, tour operator, transportation company, etc.) permits cancellations and refunds as per their policy.

Your refund amount will depend on the cancellation rules of the respective service provider.

2. Full Refund Conditions (100% Refund)

A 100% refund will be issued when:

• The booking is cancelled within the free cancellation window set by the service provider.
• The airline/hotel/tour partner offers a full refund due to operational issues, schedule changes, or unavailability.

3. How to Request a Refund

To request a cancellation or refund:

• Contact us at: support@travelttj.com
• Provide your Booking ID, Name, Travel Date, and Reason for Cancellation.

Our support team will verify the booking details and initiate the refund process promptly.

4. Refund Processing Time

Once your cancellation is approved and confirmed by the service provider, your refund will be processed within 7 business days to the original mode of payment.

Note: Bank processing time may vary depending on your payment provider.

5. Non-Refundable Situations

Refunds will not be issued if:

• The service provider has a non-refundable policy for the selected package.
• The traveler is marked as a no-show (failure to board a flight, hotel check-in, or tour reporting time).
• The cancellation is made after the allowed cancellation window.

6. Date / Schedule Changes

If you wish to change your travel dates:

• Rescheduling is allowed subject to availability and additional charges imposed by the service provider.
• The difference in fare/price will need to be paid by the customer.

7. Travel Insurance Recommendation

We strongly recommend purchasing travel insurance to cover:

• Medical emergencies
• Trip cancellation due to unforeseen events
• Baggage loss or travel delays